Incident IQ Training

  1. Purpose 

    1. Help Ticket submission and management 

  2. Departments 

    1. Human Resources: Customer Service 

      1. If a department/staff member does not solve issues promptly, staff should submit a ticket to the Human Resource department.  

        1. These reports should be logged in Incident IQ, Human Recourse 

    2. IT 

      1. Ticket Categories: devices & hardware, software & online systems, Wi/Fi & Network, User Accounts & Passwords, etc… 

  3. Teacher Checklist 

    1. Access 

      1. https://qasonline.incidentiq.com/ 

      2. You should have received an email invite. You can login by clicking the above link and then entering your qasonline email as your username.   

    2. Learn how to submit a ticket 

      1. https://learn.incidentiq.com/ 

        1. Teachers can select Requestor Training and enroll for training. 

          1. Priority: Submitting Tickets