Purpose 

1. Help Ticket submission and management 

Departments 

1. Human Resources: Customer Service 

   1. If a department/staff member does not solve issues promptly, staff should submit a ticket to the Human Resource department.  

      1. These reports should be logged in Incident IQ, Human Recourse 

2. IT 

   1. Ticket Categories: devices & hardware, software & online systems, Wi/Fi & Network, User Accounts & Passwords, etc… 

Teacher Checklist 

1. Access 

   1. https://qasonline.incidentiq.com/ 

   2. You should have received an email invite. You can login by clicking the above link and then entering your qasonline email as your username.   

2. Learn how to submit a ticket 

   1. https://learn.incidentiq.com/ 

      1. Teachers can select Requestor Training and enroll for training. 

         1. Priority: Submitting Tickets