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Homework Policy
Incident IQ Training
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Purpose
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Help Ticket submission and management
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Departments
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Human Resources: Customer Service
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If a department/staff member does not solve issues promptly, staff should submit a ticket to the Human Resource department.
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These reports should be logged in Incident IQ, Human Recourse
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IT
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Ticket Categories: devices & hardware, software & online systems, Wi/Fi & Network, User Accounts & Passwords, etc…
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Teacher Checklist
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Access
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You should have received an email invite. You can login by clicking the above link and then entering your qasonline email as your username.
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Learn how to submit a ticket
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Teachers can select Requestor Training and enroll for training.
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Priority: Submitting Tickets
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